I like Xiamen. Had an excellent first impression just a few days ago. Flew to Xiamen from HK to speak at a conference on service-learning at Jimei University, together with 2 other colleagues. Our plane departed and landed without incident. Passed through immigration quickly. We had no checked-in luggage. So we came out quickly. The host university sent a young lady professor and a car to pick us up. So far so good.
As soon as we got into the car, before we even exit the carpark, I felt something was not right. I was missing my small (airplane) bag! A bag I use to carry things that I need in a plane: a book, a tiny pencil case-sized bag containing SIM cards, USB flash memory, some cash, pens, earphones, a copy of my passport, … which I place in the seat pocket in front of me. When we landed, I must have left it in the seat pocket in the rush to get off the plane.
I alerted my companions. They acted very quickly. The driver turned around and within minutes, dropped us off at the entrance to the airport, where he picked us up. The lady professor called the airport. She must have the relevant phone number at hand. As we re-entered the airport, she had apparently already established contact with the right people who had the information. I was greatly surprised that they seemed to have found it. They were asking about the contents in the bag: cash? What currency? Any IDs? …
Just about 50 meters inside the terminal, we found the Lost and Found. And they had my bag. They quickly verified that I was the owner - I could name everything in it, and my name matched the IDs in it. Within minutes, we were back in the car and on our way to the university.
I am, and we all are, so impressed. By the airline staff that found it and quickly turned it in, the airport system that transferred it to Lost and Found so quickly, the lady professor who had the relevant numbers at hand and connected to the Lost and Found so quickly, the driver who delivered us back at the entrance so quickly, the staff at the Lost and Found who handled things so professionally, my colleagues who were so calm and reassuring throughout. The quick action. The professionalism. The efficiency. The cheerfulness throughout.
I like Xiamen already!




































