Both cohorts showed increases in their Social Responsibility sub-scale scores between their pre- and post-experience scores. But the second cohort exhibit a larger increase that is statistically significant. On the other hand, no statistically significant differences were found between the two cohorts in their respective pre-post changes in Global Competence sub-scale, Global Civic Engagement sub-scale, overall Global Citizenship Scale, and Intercultural Effectiveness Scale scores. The data seems to indicate that improving attitudes significantly remain a big challenge. This is hardly surprising given how difficult it is to change deep-seated attitudes. The qualitative results corroborate the quantitative findings. More students from the second cohort reported gains in their intercultural effectiveness, global competence, and social responsibility; and many of them commented on the usefulness of the intentional intervention introduced by the subject teachers in helping them learn from the international service-learning experience.
After the explicit teaching of the concept of global citizenship during lectures and discussions in debriefings, students became more aware of the concept and why is it important to be a global citizen. A student, for example, stated that he had a realization with respect to the interdependence and interconnectedness of people, with implications on equality and social responsibility. He realised that everyone lives in the same globe and now believed that everyone should be treated the same way, and then those who live in a rich country have a responsibility to help those who live in a poor one. Students reported that they were inspired by the teachers’ sharing. For example, they could always make some differences in other people’s lives with practical actions while actualizing their dreams. One recalled that his teacher said that service-learning does not teach that one has to give up your job/career to be engaged in community service full time. Instead, one has to remember that many people need our help while we pursue our own career. Another student explained how nightly reflection could help him frequently reflect on intercultural competence and global citizenship. They were asked to write down their thoughts in a notebook. Not only what they did, but also how they got along and communicate with people from different cultures, background, and how they could help the community. Through frequent reflection, they learned hat it is their responsibility to help different people, even those of different races.
The study supports the belief that international service-learning can have strong positive impacts on students’ learning outcomes. After the improvement actions, strong positive impacts were demonstrated in students’ intercultural effectiveness and global citizenship development. The study reaffirms that action research serves as an effective strategy for teachers to monitor and improve the impacts of their own international service-learning projects on students’ learning and development. However, it is important to note that not all intervention actions work well. For example, one teacher team member devised an improvement action in which her students would bring local school children to a local history museum. However, the museum was very crowded on the day of their visit, and logistical and operational challenges meant that they did not have sufficient time at the venue. This also suggests that any improvement actions have to be well planned in advance with sufficient peer support. This, in itself, is no surprise.
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